Legal
Refunds & cancellations
Freshly baked goods
Everything is baked to order. Because our bakes are perishable food made specially for you, the standard 14-day distance-selling right to cancel does not apply once baking has started.
Cancelling or changing an order
Get in touch as soon as possible and we will always try to help. If we have not started baking, we can change or cancel your order and refund you in full.
If something is wrong
If your order arrives damaged, incomplete or not as described, please email us within 48 hours of delivery with a photo. We will arrange a replacement or a refund of the affected items.
Delayed post
Once a parcel is with the courier, delivery timings are outside our control. We will help you chase a tracked parcel and, if it is confirmed lost, we will replace or refund your order.
How refunds are paid
Refunds go back to the original card through Stripe and usually appear within 5–10 working days. Delivery charges are refunded where the fault is ours.
Questions? Please contact us or read the delivery policy.
Placeholder note for the shop owner: please confirm these timeframes match how you actually work before publishing.