Question 1

Where do you deliver to?

Accepted Answer

PLACEHOLDER — please replace with your final delivery areas. We currently post across mainland UK and offer local delivery around our home area in Scotland.

Question 2

How much does delivery cost?

Accepted Answer

PLACEHOLDER — replace with your final pricing. Standard UK delivery is currently charged at a flat rate shown at checkout.

Question 3

How long will my order take?

Accepted Answer

PLACEHOLDER — replace with your final lead times. Bakes are made to order, so please allow a few working days before dispatch.

Question 4

Can I collect my order?

Accepted Answer

PLACEHOLDER — confirm whether local collection is offered and how customers arrange it.

Question 5

How is my order packaged?

Accepted Answer

PLACEHOLDER — describe your boxes and protective packaging. Everything is wrapped to arrive in one lovely piece.

Question 6

How should I store my bakes?

Accepted Answer

PLACEHOLDER — add your storage advice. Generally, keep in an airtight container in a cool, dry place.

Question 7

Do your bakes contain allergens?

Accepted Answer

PLACEHOLDER — confirm your final allergen wording. All bakes are made in a home kitchen that handles gluten, milk, egg, soya and nuts, so we cannot guarantee an allergen-free product.

Question 8

How do I place an order?

Accepted Answer

Add your treats to the basket and check out securely online. You will receive an email confirmation as soon as your payment is complete.

Question 9

How can I pay?

Accepted Answer

All payments are taken securely by card through Stripe. We never see or store your card details.

Question 10

Can I cancel or change my order?

Accepted Answer

PLACEHOLDER — set out your cancellation window. As everything is freshly baked to order, please get in touch as soon as possible.

Question 11

What if something arrives damaged?

Accepted Answer

PLACEHOLDER — add your refund policy. Please contact us with a photo within 48 hours of delivery and we will put it right.

Frequently asked questions

Delivery

Collection

Packaging

Storage

Allergens

Ordering

Payments

Cancellations

Refunds